Frequently Asked Questions
Discover everything you need to know about our botanical beauty and skincare.
What is the standard delivery time for UK orders?
Standard delivery within the UK typically takes 3-5 business days. Express shipping options are available at checkout for next-day delivery on orders placed before 1pm.
Are Chantecaille products tested on animals?
No, we are a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so. Many of our products are also vegan-friendly.
What is your return policy for online purchases?
We offer a 14-day return window for items in their original, unopened, and unused condition. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
How can I find the right shade for my skin tone?
We offer a virtual consultation service and a detailed shade-finder tool on each product page. You can also upload a photo for a personalized recommendation from our beauty experts.
Does Chantecaille use synthetic fragrances in its skincare?
We prioritize natural ingredients and high concentrations of pure botanicals. Most of our skincare is free from synthetic fragrances, utilizing natural rosewater and plant extracts instead.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.