Returns & Exchanges

We want you to be completely satisfied with your Chantecaille purchase. If you are not entirely happy, we offer a 30-day return policy for items in original, unused condition.

Return Process

• 1.
  Contact Customer Care

  Email our UK customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Safely pack the items in their original packaging, ensuring all protective seals are intact and the RMA number is clearly included inside.

• 3.
  Ship the Return

  Send your parcel back to our UK warehouse using a tracked delivery service to ensure your return arrives safely.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.